Every order is carefully prepared from our UK base and shipped using Royal Mail tracked services.

Tracking details are emailed once your order has been dispatched, allowing you to follow your parcel throughout its journey.

United Kingdom

Standard Delivery – Royal Mail Tracked 48®

Dispatch time: typically within 1–3 business days (Monday to Friday, excluding UK bank holidays)

Cost: £3.95 on orders below £100

Complimentary on orders of £100 and above

Express Delivery – Royal Mail Special Delivery Guaranteed by 1pm®

Orders placed before 11:00am are prioritised for the earliest possible dispatch.

Cost: from £8.95

For larger parcels, bedding collections, or enhanced gift presentation, the final express delivery charge displayed at checkout reflects parcel size, packaging requirements, and handling.

Special Delivery Guaranteed by 1pm® is a next-business-day service provided by Royal Mail, subject to Royal Mail terms, cut-off times, postcode exclusions, and seasonal service adjustments.

Europe (excluding Switzerland & Liechtenstein)

All orders are shipped via Royal Mail International Tracked.

Dispatch time: typically within 1–3 business days

Cost: £9.95 on orders below £300

Complimentary on orders of £300 and above

Royal Mail aims to deliver within 3–5 business days following dispatch. Delivery estimates may vary depending on destination, local postal networks, customs processing, seasonal demand, and circumstances beyond our control.

For full details, please see our European Delivery Promise.

Switzerland & Liechtenstein

All orders are shipped via Royal Mail International Tracked.

Dispatch time: typically within 1–3 business days

Cost: £9.50 on orders below £300

Complimentary on orders of £300 and above

Royal Mail aims to deliver within 3–5 business days following dispatch. Delivery estimates may vary depending on destination, customs clearance, seasonal demand, and local delivery conditions.

For full details, please see our Swiss Customer Promise.

Middle East

All orders are shipped via Royal Mail International Tracked.

Dispatch time: typically within 1–3 business days

Cost: £15.95 flat rate

Royal Mail aims to deliver within 5–8 business days following dispatch. Delivery estimates may vary depending on destination, customs processing, local delivery networks, seasonal demand, and circumstances beyond our control.

Rest of World

All orders are shipped via Royal Mail International Tracked.

Dispatch time: typically within 1–3 business days

Cost: £15.95 flat rate

Royal Mail aims to deliver within 5–8 business days following dispatch. Delivery estimates may vary depending on destination, customs processing, local delivery networks, seasonal demand, and circumstances beyond our control.

For full details, please see our International Delivery Promise.

Gift Presentation

Selected pieces include complimentary gift presentation. If your order is being sent directly to the recipient, please add a note at checkout and we will omit pricing information from the packing slip.

Customs, Duties & Taxes

Orders delivered outside the United Kingdom may be subject to import duties, taxes, customs charges, or handling fees imposed by the destination country. These charges are determined by local authorities and remain the responsibility of the recipient.

Address Accuracy

Please ensure all delivery information is correct at checkout. We cannot accept responsibility for delays, losses, or additional costs resulting from incorrect address details.

Service Disruption

While every effort is made to ensure prompt delivery, delays may occasionally occur due to circumstances beyond our control, including industrial action, severe weather, customs inspections, or carrier disruption.

Need Assistance?

For delivery enquiries, please contact customerservice@silkandshine.co.uk and include your order number and the email address used when placing your order.