At Vshine Silk and Shine, we believe luxury should be accompanied by clarity, transparency, and attentive service. The promises below explain how we support our customers across different regions.

European Customer Promise (Excluding Germany, Switzerland and Liechtenstein)

• £9.95 flat-rate shipping across Europe
• Complimentary delivery on orders of £300 and above
• Royal Mail International Tracked
• Full customs transparency — no hidden charges

Read our European Customer Promise

Germany Customer Promise

• £9.95 flat-rate shipping to Germany
• Complimentary delivery on orders of £300 and above
• Royal Mail International Tracked
• Courtesy codes available to help offset likely import costs

Read our Germany Customer Promise

Swiss Customer Promise

• £9.50 flat-rate shipping to Switzerland and Liechtenstein
• Complimentary delivery on orders of £300 and above
• Royal Mail International Tracked
• Swiss VAT store credit on eligible customs receipts

Read our Swiss Customer Promise

Middle East and Selected Worldwide Destinations

• £15.95 flat-rate shipping
• Royal Mail International Tracked
• Dispatched within 1–3 business days