Contact us

At Vshine Silk and Shine, we are committed to delivering a seamless and responsive service. To ensure your enquiry reaches the appropriate team and receives the attention it deserves, please follow the guidance below.

Order-Related Customer Service

For enquiries regarding orders, deliveries, or returns, please use our Customer Service Form. We aim to respond within 24 hours, excluding weekends and public holidays.

Helpful links

All orders are shipped with full tracking, and tracking details are emailed to you within 24 hours of dispatch.

Please note: We no longer accept customer service enquiries via direct email. This ensures your request is routed correctly and receives a timely response.

PR & Media

For press and media enquiries, please contact media@silkandshine.co.uk, or use the form and select Media Enquiry from the dropdown menu.

Supplier & Service Proposals

We welcome considered proposals from suppliers and service providers. However, due to the high volume of unsolicited enquiries, we are unable to respond to all submissions.

To be reviewed, please complete our Supplier Submission Form, which allows us to assess your offering in the appropriate context. If you do not receive a reply, please regard the proposal as not suitable for progression at this time. We respectfully ask that the same request not be resubmitted within a 12-month period.

Important: Supplier proposals sent to customer service channels will not be reviewed.