Luxury silk scarves, cashmere shawls, and natural-fibre pieces delivered from the United Kingdom to selected European destinations with tracked international delivery and clear ordering information.

This page applies to selected European destinations excluding Germany, Switzerland, and Liechtenstein.

For Germany, please see our Germany Customer Promise.
For Switzerland and Liechtenstein, please see our Swiss Customer Promise.

At a Glance

✓ Royal Mail International Tracked
✓ Dispatched within 1–3 business days, Monday to Friday, excluding UK bank holidays
✓ £9.95 on orders below £300
✓ Complimentary shipping on orders of £300 and above
✓ Royal Mail delivery aim: 3–5 business days after dispatch
✓ 30-day returns
✓ Responsive customer service

What To Expect

Orders are prepared and dispatched from the United Kingdom within 1–3 business days, Monday to Friday, excluding UK bank holidays, using Royal Mail International Tracked.

Shipping to selected European destinations is £9.95 on orders below £300. Shipping is complimentary on orders of £300 and above.

Royal Mail aims to deliver within 3–5 business days following dispatch. Once the parcel arrives in the destination country, final delivery is usually completed by the local postal delivery partner.

Tracking details are emailed once your order has been dispatched, allowing you to follow your parcel throughout its journey.

Delivery estimates may vary depending on customs clearance, seasonal demand, and local delivery conditions.

Countries Covered

Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Spain, and Sweden.

Customs, VAT & Import Duties

The UK is outside the EU customs area. Orders sent from the UK to European destinations may be subject to import charges on delivery.

These may include local import VAT, customs duty where applicable, and a postal or carrier handling fee. These charges are determined during the import process in the destination country and are not included in the product price or shipping charge paid to Vshine Silk and Shine.

As a general guide, import VAT usually applies to goods imported from outside the EU. Orders with a declared goods value above €150 may also be subject to customs duty, depending on the product type, declared value, and customs classification.

The final amount is calculated by the customs authority and delivery partner in the destination country during the import process.

Country-Specific Customer Promise Pages

Some destinations have their own customer promise pages because delivery, customs handling, or customer support arrangements may differ.

For Germany, please visit our Germany Customer Promise.

For Switzerland and Liechtenstein, please visit our Swiss Customer Promise.

Where country-specific courtesy codes or support arrangements are available, they will be shown on the relevant country promise page.

Returns

Returns are accepted within 30 days in accordance with our Returns Policy. Items must be unworn, unused, and returned in their original condition with tags attached.

Questions?

Please contact customerservice@silkandshine.co.uk and we will be pleased to assist.

Shop Europe

Explore our selection of silk scarves, cashmere shawls, and natural-fibre pieces available for delivery to selected European destinations.