International Customer Promise

Luxury silk scarves, cashmere shawls, and natural fibre pieces delivered to selected worldwide destinations with care, clarity, and attentive service.

At a Glance

✓ Royal Mail International Tracked
✓ Dispatched within 1–3 business days, Monday to Friday, excluding UK bank holidays
✓ £15.95 flat-rate delivery
✓ Royal Mail delivery aim: 5–8 business days after dispatch
✓ 30-day returns
✓ Responsive customer service

What To Expect

Orders are prepared and dispatched from the United Kingdom within 1–3 business days, Monday to Friday, excluding UK bank holidays, using Royal Mail International Tracked.

International delivery to selected worldwide destinations is £15.95.

Royal Mail aims to deliver within 5–8 business days following dispatch. Delivery estimates may vary depending on destination, customs processing, local delivery networks, seasonal demand, public holidays, and circumstances beyond our control.

Tracking details are emailed once your order has been dispatched, allowing you to follow your parcel throughout its journey.

Customs & Import Charges

Depending on destination, local customs authorities may apply import duties, VAT, sales tax, customs charges, or carrier handling fees. These charges are determined by local authorities and delivery carriers, and remain the responsibility of the recipient.

Customers are encouraged to familiarise themselves with any import duties, taxes, or customs charges that may apply before placing an order. Local customs authorities are generally the most reliable source of current information.

Our Promise

We believe international shopping should be clear, transparent, and reassuring.

Every order is shipped using a tracked service, with clear delivery information and responsive customer support should you need assistance.

We do not add hidden charges after checkout. Any customs duties, taxes, customs charges, or handling fees are determined by the destination country's authorities and delivery carriers.

Returns

Returns are accepted within 30 days in accordance with our Returns Policy. Items must be unworn, unused, and returned in their original condition with tags attached.

Questions?

Please contact customerservice@silkandshine.co.uk and we will be pleased to assist.