International Delivery Promise
Clear delivery. Full transparency. Luxury silk and cashmere, thoughtfully shipped from the UK to customers around the world.
| Orders ship from the UK via Royal Mail International Tracked |
| Prices shown in your local currency at checkout where available |
| Local import VAT, customs duties, or carrier handling charges may apply depending on destination country |
| 30-day returns policy |
| Dedicated customer support |
| UK registered business — Silk and Shine Ltd, Company No. 11687994 |
International Deliveries
We are pleased to deliver to selected international destinations.
All orders are dispatched from the United Kingdom via Royal Mail International Tracked.
As international import regulations vary by country, local import VAT, customs duties, or carrier handling charges may apply depending on your destination. These charges are determined by local authorities and are not included in the price shown at checkout unless otherwise stated.
If charges apply, your local carrier will contact you directly before delivery with payment instructions.
Delivery Timeframes
Orders are typically dispatched within 1–2 working days. Estimated delivery times vary by destination. As a general guide:
- Middle East (UAE, Qatar, Saudi Arabia): 5–8 working days
- North America: 5–8 working days
- Australia and New Zealand: 6–10 working days
- Rest of world: 7–14 working days
Delivery times are based on typical carrier estimates and may vary depending on customs clearance and local delivery operations.
Unpaid Customs Charges — Important Notice
If a parcel is returned to us because customs charges were refused or left unpaid, we may be unable to issue a full refund.
The following actual costs may be deducted before your refund is processed:
- Original outbound shipping costs incurred by us
- Return shipping charges billed by the carrier
- Customs or handling fees incurred during the return process
To avoid delays, we recommend arranging payment promptly should your carrier request customs clearance charges.
If you have concerns about possible customs charges before placing your order, please contact us at customerservice@silkandshine.co.uk.
Currency
Where available, prices may be shown in your local currency for convenience. Final exchange rates are determined by your payment provider or bank.
Returns — 30 Days
We want you to love your purchase. If you are not completely satisfied, please contact us within 30 days of receipt at customerservice@silkandshine.co.uk. Items must be returned in their original unused condition with all labels and tags intact.
International return shipping remains the responsibility of the customer. Please do not send items back until you have contacted us and received confirmation. Once we receive the item in its original condition, a refund will be processed within 14 days.
Questions
If you have any questions, our customer service team will be pleased to assist at customerservice@silkandshine.co.uk. We aim to respond within 24 hours.
Ready to shop? Explore our silk scarves and cashmere shawls, delivered internationally with care.