Shipping policy
Shipping Policy
All orders are dispatched from our UK base via Royal Mail. Every parcel is sent using a tracked service, and tracking details are emailed once your order has been dispatched.
You can also track your parcel via Royal Mail Track and Trace.
UK Delivery
All UK orders are dispatched from our UK base via Royal Mail tracked services.
Standard Delivery — Royal Mail Tracked 48
Dispatch time: within 1–3 business days, Monday to Friday, excluding UK bank holidays.
Royal Mail delivery aim: 2–3 business days after dispatch.
Cost: £3.95 for orders below £100; complimentary on orders of £100 and over.
Express Delivery — Royal Mail Special Delivery Guaranteed by 1pm
Dispatch time: orders are typically dispatched within 1 working day, Monday to Friday, excluding UK bank holidays.
Delivery service: guaranteed by 1pm the next working day after dispatch, subject to Royal Mail service conditions and postcode exclusions.
Cost: £8.95.
Germany Delivery
Delivery to Germany is via Royal Mail International Tracked.
Dispatch time: within 1–3 business days, Monday to Friday, excluding UK bank holidays.
Royal Mail delivery aim: 3–5 business days after dispatch.
Cost: €11.95 for orders below €350; complimentary on orders of €350 and over.
Orders to Germany may be subject to import VAT, customs duties, and carrier handling charges. For more detail, please see our Germany Customer Promise page.
Switzerland and Liechtenstein Delivery
Delivery to Switzerland and Liechtenstein is via Royal Mail International Tracked.
Dispatch time: within 1–3 business days, Monday to Friday, excluding UK bank holidays.
Royal Mail delivery aim: 3–5 business days after dispatch.
Cost: CHF 15.95 for orders below CHF 370; complimentary on orders of CHF 370 and over.
Customs processing, local postal handling, and import charges may affect the final delivery time. For more detail, please see our Swiss Customer Promise page.
Europe Delivery
European delivery is via Royal Mail International Tracked.
Dispatch time: within 1–3 business days, Monday to Friday, excluding UK bank holidays.
Royal Mail delivery aim: 3–5 business days after dispatch.
Cost: £9.95 for orders below £300; complimentary on orders of £300 and over.
Countries covered: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Spain, and Sweden.
Customs processing, local postal handling, and import charges may affect the final delivery time. For more detail, please see our European Delivery Promise page.
Middle East Delivery
Delivery to Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the UAE is via Royal Mail International Tracked.
Dispatch time: within 1–3 business days, Monday to Friday, excluding UK bank holidays.
Royal Mail delivery aim: 5–8 business days after dispatch.
Cost: £15.95.
Customs processing, local postal handling, and import charges may affect the final delivery time.
Selected Worldwide Destinations
Delivery to the USA, Canada, Australia, New Zealand, and South Korea is via Royal Mail International Tracked.
Dispatch time: within 1–3 business days, Monday to Friday, excluding UK bank holidays.
Royal Mail delivery aim: 5–8 business days after dispatch.
Cost: £15.95.
Customs processing, local postal handling, and import charges may affect the final delivery time. For full details, please see our International Customer Promise page.
Delivery Timing
Dispatch time refers to the time it takes us to prepare and send your order. Carrier transit times begin from dispatch.
Delivery times may occasionally be extended due to customs clearance, local postal handling, public holidays, industrial action, or destination country conditions. These factors are outside our control and do not constitute a delay on our part.
Exclusions
Silk bedding items are subject to separate shipping rates due to parcel size. Any applicable free shipping thresholds or shipping charges are shown at checkout.
Customs and Duties
For orders shipped outside the UK, local import VAT, customs duties, or carrier handling charges may apply depending on your destination country.
These charges are determined by local authorities and are not included in your order total. They are the responsibility of the recipient.
If a parcel is returned to us because customs charges were refused or left unpaid, we may be unable to issue a full refund.
The following actual costs may be deducted before your refund is processed:
— original outbound shipping costs incurred by us — return shipping charges billed by the carrier — any customs or handling fees incurred during the return process
This applies regardless of whether complimentary shipping was offered at checkout.
For full details, please see our European Customer Promise, Germany Customer Promise, Swiss Customer Promise, and International Customer Promise pages.
Important Information
Orders are shipped to the address provided at checkout. Please ensure your delivery details are complete and correct.
We cannot be held responsible for delays caused by customs, local postal services, industrial disputes, public holidays, or circumstances beyond our control.
Need Help?
For support, please contact customerservice@silkandshine.co.uk and include your order number and the email address used at checkout.