We are pleased to assist with customer, media, and partnership enquiries. To help us direct your enquiry efficiently, please use the appropriate route below.

Order-Related Customer Service

For enquiries regarding orders, deliveries, or returns, please use our Customer Service Form.

We aim to respond within 48 hours, excluding weekends and public holidays.

Returns | Delivery | Privacy Policy

All dispatched orders are sent with tracking, and tracking details are provided once your order has been shipped.

For the fastest response, please use our Customer Service Form rather than emailing directly, as this helps route your enquiry to the appropriate team efficiently. For returns, please refer to our Returns Policy for return instructions.

PR & Media

For press or media enquiries, please use the contact form and select Media Enquiry.

Trade & Wholesale

For trade and wholesale enquiries, please visit our Wholesale & Institutional Supply page.

Supplier & Service Proposals

We welcome relevant proposals from suppliers and service providers.

Due to the volume of unsolicited approaches, we may not be able to respond to every submission.

To ensure your proposal reaches the appropriate team, please use our Supplier Submission Form.

For security reasons, unsolicited emails containing attachments will not be reviewed.

Supplier proposals sent through customer service channels will not be considered.

Legal Information

Vshine Silk and Shine is a registered trademark of Silk and Shine Ltd, a private limited company registered in England and Wales.

Silk and Shine Ltd
15 Glyn Avenue
Bilston
West Midlands
WV14 8NL
United Kingdom

Company Number: 11687994

© Vshine Silk and Shine. All rights reserved.