Terms and Conditions

Updated Nov 20 2018



This website is operated by SILK and SHINE Ltd. ( “we”, “us” and “our”). SILK and SHINE offers this website and related services to you in accordance with the following Terms and Conditions. 

Your use of this website and any service contained within constitutes acceptance of these terms & conditions in full. You should not use this website if you do not accept these terms & conditions in full.

We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Customer Information

As a customer you are responsible for your customer account and actions taken within it.  You should always ensure that your account information is accurate and stored securely.

If you are aware or suspect that your account may have become known to a third party, you should change the credentials immediately and notify us and your bank immediately.

Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use or consumption by children.

You agree not to reproduce, copy, sell, or exploit any portion of the website, use of the service, or access to the service or any content on the website through which the service is provided, without express written permission by us.

We reserve the right to refuse service to anyone for any reason at any time. Such restriction or removal will take place without recourse or explanation where we solely deem it appropriate or necessary.

We take your privacy seriously. For further details please see our Privacy Policy.


We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any extra payment from you (if applicable). The processing of an order can be cancelled or corrected by us at any time up to the shipment of that order and any related items.

Title in any products ordered from us does not pass to you, the customer, until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be the same.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. 

We reserve the right to limit the quantities of any products or services that we offer. 

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the products or services through our website.

Your Order

When you place an order you will receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order. 

Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order. 

Orders in the UK will be subject to a delivery charge. See Shipping Policy for detail.

Orders outside of the UK will be subject to the full delivery charge and it is your responsibility to pay import duties and taxes. You must meet additional charges for customs clearance.

We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

Shipping and Customs Duty

All orders received by us are shipped subject to availability.

The delivery period stated within which you will receive your order is approximate.  We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase, in which case you will be contacted and where applicable offered a full refund instead of delivery of the product.

We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund. This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice. The advertised delivery charge will be added to your order value.

Goods will be sent to the address given by you in your order.

If your order is made from outside of the UK, you may be subject to import duties and taxes. It is your responsibility to meet any charges for customs clearance. Please note international shipments may be subject to cross-border inspections by customs authorities. We suggest you contact local customs for detail.

Cancellation Rights, Returns and Refunds

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order. However, to exercise this right you must notify us in writing, (email or letter) within 14 days of the day after you receive your goods.

No right of cancellation, refund or return exists under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 once you have removed the product from its original package, unless the product is defective and is returned for this reason.

Goods that are sealed or shrink-wrapped can only be returned if they are defective.

No right of cancellation exists for personalised goods, goods that are intimate in their nature or goods where there may be hygiene issues, unless defective.

Please observe the following procedure for all returns: 

  • Contact us in writing within 14 days stating your reason for return, your order number and contact details. If you are returning your product because it is defective, please state the defect or defects.
  • One of our representatives will contact you within 48 hours to advise you of the procedure to return the goods. Please do not send any goods back until you have been contacted by us.

  • Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. We will be unable to issue a refund where the product is in an incomplete state. 

If the product has been opened, used, or if the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.

We recommend that all returns be sent by registered post, so that a record of the return is available for you.

We will not issue refunds for any items lost or stolen in transit to us.

Where a return is lost or stolen in transit to us, you should claim compensation from the team that shipped the item.

Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product and receipt of the goods.

Special offers and promotions 

Unless otherwise stated, special offers cannot be used in conjunction with any other promotion nor are they valid for the purchase of gift vouchers.

If a promotion is valid only for orders over a certain amount, that amount does not include delivery, customs charge where applicable, or the cost of a gift box.

If a free gift is added with orders over a certain amount and items are returned so that the order is under the threshold amount, that gift must be returned or it will be charged at the advertised amount.

Events Outside Our Control

We shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.


We grant you a licence to access the content, information and services contained within our website for purchasing our products or services only.

This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet.

Our website design, layout, content or text cannot be edited or otherwise manipulated without our express prior written permission.


All content, databases, graphics, logos, layouts and look & feel are our copyright, unless expressly acknowledged as otherwise.

The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.

Payment and taxes

We accept online payment in a secure environment by online bank transfer.

All prices are quoted in pounds sterling and are inclusive of VAT.

Limitations and Exclusions of Liability

All indirect, consequential or special losses or damage are all excluded.

All other losses or damages not reasonably foreseeable at the time of the contract between you and us are also excluded.

All losses relating to the loss or corruption of data, databases, systems, software or hardware are all excluded.


By your use of our website you hereby indemnify us and undertake to keep us indemnified at all times now and in the future against all possible claims relating to any breach of these terms and conditions by you. Such indemnities to include, (but not be limited to) all costs legal and otherwise, all other expenses, damages or settlements arising from your breach of these terms and conditions.


We reserve the right to assign our rights and also our obligations under these terms and conditions, without giving notice to you. This right of assignment shall only apply to us and shall not apply to you in any way.


The foregoing paragraphs, sub-paragraphs and clauses of these terms & conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.


Failure by us to enforce any accrued rights under these terms & conditions is not to be taken as or deemed to be a waiver of those rights by us unless we acknowledge the waiver in writing.

Third Parties

These terms and conditions are between you and us. They do not apply to, or benefit any third party and are not reliant on any third party.

Entire Terms & Conditions

These terms & conditions set out the entire agreement and understanding between you and us.

Your Statutory Rights

Where acting as a consumer your statutory rights are unaffected.

Contact information

Questions about the terms and conditions should be sent to us at 

Our address:

Silk and Shine Ltd

15 Glyn Avenue


West Midlands